Terms & Conditions

1. Customers must return the rented vehicle at the predefined date, time, and drop-off location agreed upon at the time of booking.
2. A delay exceeding 30 minutes without prior communication or an approved extension may attract late-return penalties in accordance with MK Rides' applicable rental terms.
3. If a customer anticipates being late, they must contact the designated field executive and request a trip extension before the scheduled return time.
4. The drop-off location cannot be changed after pickup unless expressly approved by MK Rides, subject to applicable charges and operational conditions.

1. Trip extension requests must be submitted at least one hour before the scheduled drop-off time.
2. Customers must contact the designated field executive by phone to request an extension.
3. All extension requests are subject to vehicle availability and approval by MK Rides. Submission of a request does not guarantee approval.
4. If an extension request is denied, the customer must return the vehicle at the originally agreed date, time, and location.
5. Failure to return the vehicle after an extension request has been denied may result in applicable late-return penalties.
6. Approved extensions will be charged at the standard rental rates applicable to the extended duration.

Customers must not lend, transfer, or allow another person to operate the rented vehicle without informing MK Rides and obtaining prior approval.

Any additional rider must provide the required original documents for verification before operating the vehicle. MK Rides reserves the right to refuse an additional rider who does not satisfy its eligibility and documentation requirements.

Helmets are provided by MK Rides free of charge for both the rider and the pillion. Other safety gear such as gloves, knee guards and riding jackets is available at separate charges.

Customers are responsible for taking reasonable care of any helmet provided with the rented vehicle. In the event of damage beyond normal wear and tear, applicable repair or replacement charges may be levied in accordance with the disclosed rental terms.

If a rented vehicle is damaged due to an accident, misuse, negligence, or a breach of the rental terms, the customer may be held liable for the reasonable and applicable repair costs, subject to the rental agreement, insurance coverage, and applicable law.

Where the vehicle becomes unavailable for rental due to such damage, any additional compensation or loss-of-use charges must be determined in accordance with the agreed rental terms and applicable law and communicated to the customer.

Customers must promptly inform MK Rides of any accident or damage and cooperate with the necessary assessment and documentation process.

In the event of theft or loss of a rented vehicle, the customer must immediately notify MK Rides and report the incident to the appropriate authorities.

The customer's financial responsibility, if any, will be determined in accordance with the rental agreement, applicable insurance coverage, the circumstances of the incident, and applicable law. Any compensation for vehicle loss must be assessed on a lawful and documented basis.

If the rented vehicle develops an engine fault or another mechanical problem during the rental period, the customer must immediately contact MK Rides or the designated field executive.

Customers must not undertake or authorise repairs without prior approval from MK Rides, except where immediate action is reasonably necessary for safety or required by law.

Where a vehicle must be replaced due to a verified mechanical fault, MK Rides will make reasonable efforts to provide a replacement vehicle, subject to availability and the applicable rental terms.

The following original documents must be presented for verification by every authorised rider:

Document verification must be completed before the rental begins. A driving licence is mandatory for the rider only; a pillion (passenger) does not need to hold a driving licence. The rider’s driving licence is kept by MK Rides during the rental and is handed back to the rider when the vehicle is returned. MK Rides may decline to release a vehicle if the required documents are missing, invalid, or cannot be satisfactorily verified.

If a booking cannot proceed because the customer fails to provide the required documents, cancellation and refund eligibility will be determined by the disclosed cancellation policy and applicable law.

1. All bike and scooter bookings are subject to vehicle availability.
2. A booking is confirmed only after MK Rides has verified the required details and communicated confirmation to the customer.
3. MK Rides may cancel a booking if the selected vehicle becomes unavailable or if other legitimate operational circumstances prevent fulfilment.
4. If MK Rides cancels a confirmed booking because the vehicle is unavailable, a full refund of the amount paid for that booking will be initiated.
5. Customers will be informed of cancellations as soon as reasonably practicable.

D. Refund Processing Time

Eligible refunds will generally be initiated through the original payment method. The amount is expected to reflect in the customer's bank account within 7–10 business days after refund processing. Actual credit times may vary depending on the payment provider or bank.

All riders must comply with applicable traffic laws, speed limits, parking regulations, helmet requirements, and other road safety rules.

Any traffic challans, fines, or penalties arising from the rider's conduct during the rental period will be the rider's responsibility. Customers must pay the relevant issuing authority directly or reimburse MK Rides where it has lawfully paid an amount on the customer's behalf.

Operating a rented vehicle under the influence of alcohol, narcotics, or any substance that impairs driving ability is strictly prohibited.

Customers must not engage in reckless driving, racing, stunts, or other unsafe or unlawful activities.

Where an accident, damage, or loss occurs in connection with intoxicated or prohibited riding, the customer's liability will be determined under the rental agreement, applicable insurance terms, and applicable law. MK Rides does not guarantee insurance coverage for incidents arising from prohibited conduct.

Rates for Fridays, Saturdays, Sundays, public holidays, peak periods, or other special dates may differ. Customers should confirm the applicable rental price before completing their booking.

1. Customers must provide accurate booking information and valid documents.
2. Customers are responsible for complying with the agreed pickup and drop-off arrangements.
3. Any applicable deposit, additional charge, penalty, or deduction must be communicated in accordance with the disclosed rental terms.
4. MK Rides reserves the right to refuse or cancel a booking where reasonably necessary for safety, document verification, vehicle unavailability, fraud prevention, or other legitimate operational reasons.
5. These Terms & Conditions should be read together with the applicable booking confirmation and rental agreement.
6. Any dispute arising from a rental will be addressed in accordance with the rental agreement and applicable Indian law.
7. Nothing in these Terms & Conditions is intended to exclude any consumer right or legal protection that cannot lawfully be excluded.

These Rental Rules apply to every Scooty & Bike Rental Agreement made with MK Rides, Dehradun, Uttarakhand.

1. Customer Responsibility. The customer is responsible for the rented scooty or bike from the time of handover until it is returned and inspected by MK Rides. The customer must use the vehicle carefully and follow all traffic rules.
2. Vehicle Damage & Repair Charges. Any damage caused during the rental period, including scratches, dents, broken panels, damaged mirrors, indicators, lights, brake levers, body parts, tyres, seat damage or other components, will be assessed according to the actual damage and repair requirements.
3. Immediate Payment for Damage. If damage is found during the rental period or at the time of return, the customer must pay the assessed repair cost immediately, based on a repair estimate, workshop quotation or invoice. If the final cost cannot be determined immediately, a documented provisional amount may be agreed upon, followed by a final adjustment against the actual repair cost.
4. Minor Damage & Security Deposit Deduction. Minor scratches, small panel damage, broken accessories or other minor damage may be deducted from the refundable security deposit, provided the damage and reasonable repair cost are documented. If the damage exceeds the available deposit, the customer must pay the remaining amount.
5. Major Damage & Accident. In the event of major damage, an accident or damage to the engine, chassis, suspension, wheels or other major components, the customer must immediately inform MK Rides. The customer will be liable for documented losses legally recoverable under the rental agreement, subject to applicable law and insurance terms.
6. Damage Due to Negligence or Misuse. Damage resulting from rash driving, careless handling, overloading, riding on unsuitable roads, unauthorised modifications, water damage caused by misuse or other negligent use may be charged to the customer according to the actual assessed repair cost and applicable contractual terms.
7. Traffic Challans & Fines. All official traffic fines attributable to violations committed by the customer during the rental period must be reimbursed by the customer. This includes overspeeding, signal jumping, wrong parking, riding without a helmet, triple riding and other traffic violations. Verified challans received after the vehicle's return remain payable by the responsible customer.
8. Accident Reporting. The customer must immediately notify MK Rides and the police where required in the event of an accident. The customer must not conceal the accident, abandon the vehicle or arrange unauthorised repairs without informing MK Rides, except where immediate action is necessary for safety or required by law.
9. Theft or Missing Parts. In case of theft, attempted theft or missing vehicle parts, the customer must immediately inform MK Rides and cooperate with the police and insurer. Financial responsibility will be determined according to the evidence, insurance coverage, contractual terms and applicable law.
10. Prohibition on Unauthorised Riders. Only the customer and any additional rider expressly approved and recorded by MK Rides may use the vehicle. Lending, subletting or transferring the vehicle to another person without permission is prohibited.
11. Driving Licence & Legal Compliance. The customer must hold a valid driving licence applicable to the rented vehicle and comply with all applicable traffic laws. Driving under the influence of alcohol or drugs is strictly prohibited.
12. Helmet & Accessories. The customer must return all helmets, keys, documents and accessories supplied with the vehicle. Loss or damage will be charged at the documented reasonable repair or replacement cost, subject to applicable terms.
13. Security Deposit. The security deposit is refundable after the vehicle is returned and inspected, subject to documented deductions for damage, missing accessories and other amounts permitted under the agreement. Any balance will be refunded to the customer. Pending verified challans may be handled in accordance with the agreed rental terms and applicable law.
14. Vehicle Inspection & Photographs. MK Rides and the customer should inspect the vehicle together and record existing scratches, dents, fuel level, kilometres and accessories before handover. Photographs or videos should be taken at handover and return to avoid disputes over pre-existing damage.
15. Fuel, Late Return & Vehicle Condition. The customer must return the vehicle at the agreed time and with the agreed fuel level. Additional rental charges for late return must be disclosed and agreed upon in advance. The vehicle must be returned in a reasonably clean condition, excluding normal wear and tear.
16. No Unauthorised Repairs. The customer must not open, modify, dismantle or repair the vehicle without permission from MK Rides, unless immediate action is necessary to prevent danger. Any emergency expenditure must be supported by receipts and reported promptly.
17. Breakdown & Mechanical Issues. The customer must immediately report any unusual noise, warning light, mechanical fault or breakdown. Damage caused by continued driving after a warning or fault may be charged where supported by evidence and legally attributable to the customer's actions. Normal mechanical failure and ordinary wear and tear will not automatically be charged to the customer.
18. No Refund for Customer Violations. If the vehicle is lawfully stopped or impounded due to a violation attributable to the customer, the customer must cooperate with the relevant authorities and bear legally recoverable fines and costs attributable to that violation. Any refund or additional charges will be handled according to the rental agreement and applicable law.
19. Evidence & Repair Assessment. Repair charges will be based on a workshop estimate, invoice, parts cost or other reasonable supporting evidence. The customer may request a copy of the supporting documents. No arbitrary damage penalty will be imposed in place of an actual, supportable assessment.
20. Customer Acceptance. By signing below, the customer confirms that they have inspected the vehicle, received the agreed accessories, understood these rules and accepted the rental conditions.

By confirming a booking with MK Rides, the customer acknowledges that they have read and agreed to these Terms & Conditions.