Cancellation & Refund Policy
What happens to your payment if you cancel a booking, or if MK Rides has to cancel it.
Cancellation at a Glance
The full amount paid is charged as a cancellation fee.
20% of the amount paid is deducted as a cancellation fee.
The full amount paid for the affected booking is refunded.
The time is counted against the scheduled trip start time of your booking. Contact MK Rides as early as possible if your plans change.
If You Cancel 24 Hours or Less Before the Trip
If a customer cancels a booking within 24 hours before the scheduled trip start time, the full amount paid will be charged as a cancellation fee, and no refund will be issued, subject to applicable law and any mandatory refund rights.
If You Cancel More Than 24 Hours Before the Trip
If a customer cancels a booking more than 24 hours before the scheduled trip start time, 20% of the amount paid will be deducted as a cancellation fee, and the remaining 80% will be refunded.
Example, for illustration only: if you paid ₹1,000 and cancel more than 24 hours before the trip start, ₹200 is deducted and ₹800 is refunded.
If MK Rides Cancels Your Booking
If MK Rides cancels a confirmed booking due to vehicle unavailability, the full amount paid for the affected booking will be refunded.
- MK Rides may cancel a booking if the selected vehicle becomes unavailable or if other legitimate operational circumstances prevent fulfilment.
- Customers will be informed of cancellations as soon as reasonably practicable.
- If MK Rides cancels a confirmed booking because the vehicle is unavailable, a full refund of the amount paid for that booking will be initiated.
If the Booking Cannot Proceed Because of Documents
Document verification must be completed before the rental begins, and MK Rides may decline to release a vehicle if the required documents are missing, invalid, or cannot be satisfactorily verified.
If a booking cannot proceed because the customer fails to provide the required documents, cancellation and refund eligibility will be determined by this cancellation policy and applicable law. See Required Documents and Verification.
Refund Processing Time
Eligible refunds will generally be initiated through the original payment method. The amount is expected to reflect in the customer’s bank account within 7–10 business days after refund processing. Actual credit times may vary depending on the payment provider or bank.
Your Legal Rights
Nothing in this policy or in our Terms & Conditions is intended to exclude any consumer right or legal protection that cannot lawfully be excluded. Cancellation fees are applied subject to applicable law and any mandatory refund rights.
Questions About a Cancellation or Refund
If you are unsure which case applies to your booking, call or message us before you cancel.
Read this together with our Terms & Conditions.